What type of image files do you accept?

We accept various types of image files to ensure flexibility for our customers. You can send images in formats such as JPEG, PNG, and more. However, it's crucial to ensure that the image you provide is of high-definition quality. This ensures the best possible outcome for your customized order, whether it's a pet portrait, digital art, or any other product. High-definition images typically result in sharper details and better overall quality in the final product. 

How long will it take for me to get my order?

The standard processing time for most of our products is approximately 5-10 business days. This timeframe allows us to ensure the highest quality and attention to detail in crafting your customized order.

If you require your order sooner, we offer rush order services for an additional fee. These rush orders prioritize your request and expedite the production process to meet your tight deadline. For more information about rush order options and associated fees, please reach out to us via live chat. Our team will be happy to assist you and provide further details tailored to your specific needs.

What are your available payment methods?

Yes, you will receive a confirmation email once you have completed the checkout process. This email serves as confirmation that your order has been successfully placed. It will include details such as your order number, the items you've purchased, the total cost, and the shipping information provided.

If you don't receive a confirmation email shortly after completing your checkout, please check your spam or junk folder, as it may have been filtered there. If you still haven't received it, feel free to contact our live chat agents for assistance. They'll be happy to help confirm your order and address any concerns you may have.

How can I track the status of my order?

You can track the status of your order through multiple methods:

1. Email Notification: Once your order has been shipped, we'll send you an email containing all the tracking information. You can use this tracking number to monitor the progress of your shipment.
2. Contact Us: If you encounter any issues or have questions about the status of your order, you can always reach out to us via email or live chat. Our customer support team will be happy to assist you and provide updates on your order's whereabouts.

These methods ensure that you can stay informed about the whereabouts of your order and its estimated arrival time, giving you peace of mind throughout the shipping process.

Do you ship overseas? And how much is the shipping?

We ship worldwide, and we offer free shipping. 

How can I change my shipping information?

You can change your shipping information by contacting us via live chat or email. We do highly recommend double-checking your shipping details before completing your order to ensure accuracy.

My package arrived damaged/stolen/lost, what do I do?

If your package has been stolen or lost, please reach out to us immediately via live chat or email. We'll assist you in addressing the situation and finding a resolution.

What is your return & refund policy?

Please see our Refund policy.